You need to see the license before entering the store. You can judge the service quality of the travel agency from the professional proficiency of the receptionist... How many "routines" do you know to prevent the trap of tourism consumption? There are seven tourism consumption routines, and the Consumer Association teaches you to "see what you can do" to avoid tourism traps.
Routine 1: Avoid entering the "black shop" by mistake
Only travel agencies and their business departments are qualified to carry out travel agency business, and they should have at least two certificates: the industrial and commercial business license and the permit or registration certificate issued by the tourism administration department, both of which should be hung in the business place. If there is no corresponding license, tourists should not sign up for travel, otherwise, once there is a dispute, it is difficult to protect their rights and interests.
The finishing touch: look at the license before entering the store.
Routine 2: Check the service level
Tourism belongs to the service industry, and the service quality of travel agencies plays a decisive role in tourism quality. The quality of travel agency personnel and the standardization of daily work directly reflect the comprehensive level of the travel agency. Tourists can initially judge their service attitude and level from the details such as the professional proficiency of the reception staff and listening to the tourists' feelings after the return trip.
Focus: see the big from the small, and explore the overall quality with subtle services.
Routine 3: Sign a standardized tourism contract
If the rights and interests of tourists are not fully guaranteed by the contract, there will be too many uncertainties. Therefore, the tourism contract is indispensable, and it is better to use the model text jointly launched by the Municipal Tourism Administration and the Administration for Industry and Commerce. When signing a contract, you should carefully read the terms of the contract. If there is a dispute or no agreement on individual terms, it can be otherwise agreed. At the same time, it is necessary to attach a detailed itinerary to the contract.
Finishing touch: Know the contract content well and try to be specific and detailed.
Routine 4: Learn more about travel agency operating practices
Can the exciting advertising words bring you the same tourism effect? Does the tour fee paid at the time of registration include all travel expenses? Is the travel service provided by the registered travel agency? The tourism quality supervision department reminds tourists that the standard contract will explain the travel expenses not included in the tour fee, including airport construction fees and self funded projects. Most travel itineraries will be handed over to the local local travel agency for services after arriving at the destination. The travel agency where the applicant is registered may entrust the tourists to other travel agencies to complete the travel. The above situations should be carefully identified.
The best policy is to know yourself and the enemy
Routine 5: Attach great importance to tourism safety
Safety awareness should be implemented throughout the tourism activities. The controllable safety links for tourists include: walking on mountain roads, getting on and off boats, swimming, etc., as well as participating in some high-risk tourist projects. In addition, take care of your belongings, especially in areas with poor public security.
Highlights: safety is the basic guarantee for smooth tourism
Routine 6: Strictly control the quality of tourism shopping
Shopping is almost an indispensable part of tourism, but many shopping traps also hurt many tourists. The trick of tricksters is mostly to pass inferior products off as good ones, fake ones, and attract tourists at low prices. Tourists should not be fooled by some warm words to avoid being cheated. When shopping, you should ask for the purchase invoice, which will be an important voucher in case of disputes.
Bottom line: Don't be blind when shopping. Low prices are easy to be fooled.
Routine 7: Rights protection must start from details
The following work should be done well to safeguard the rights of tourism consumption: 1. Clarify the coverage of relevant insurance and actively purchase insurance for yourself; 2. The agreement outside the contract with the travel agency shall be implemented in writing as far as possible; 3. When rights and interests are infringed, it is necessary to be rational to avoid artificially expanding losses, otherwise it will be difficult to obtain compensation; 4. Collect documentary evidence as much as possible; 5. Keep communication unblocked and prepare relevant contact numbers.
If tourists encounter quality problems in the process of tourism, they can complain to the Consumer Protection Committee 12315 or the Tourism Quality Management Department, but the following points should be noted before making complaints:
First, the complainant should be the party or legal agent whose legitimate tourism rights and interests are directly infringed; Second, the complaint content and compensation requirements should conform to the scope of complaint hearing; Third, the complainant should have a clear object of complaint, specific compensation claims and factual basis; Fourth, when handling the complaint registration procedures, the complainant should provide the travel contract (agreement), the receipt of group funds, travel itinerary and relevant complaint materials; Fifth, the time limit for complaints to the tourism quality management department is 90 days, and the expiration time limit is calculated based on the fact that the claimant has been infringed. Requests beyond the time limit will not be accepted.
The scope of complaint hearing is subject to the conditions of guarantee deposit compensation: first, the travel agency fails to meet the service quality standards agreed in the contract due to its own fault; Second, the service of travel agencies does not meet the national or industrial standards; Third, the bankruptcy of travel agencies caused the loss of tourists' prepaid travel fees.
The following circumstances are not suitable for the hearing of the case of margin compensation: first, the travel agency is unable to perform the contract due to force majeure; Second, tourists have personal and property accidents during tourism; Third, other economic disputes beyond the scope of complaint hearing; Fourth, it is valid beyond the specified time limit; Fifth, it has been accepted by judicial organs and relevant departments.
